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Protect the route. Protect the margin.
You already know where a route leaks service and margin. ZenduONE closes the gap between the signal and the fix, so a missed stop reaches you before the customer does and a blocked bin leaves as a line you can defend.
Your people are the integration layer, and it costs you a route at a time.
Before: every answer is a phone call
- Driver → Dispatcher “Did the route change?” Calls the dispatcher
- Billing team → Driver “Was it overfilled?” Texts a photo
- Customer service → Dispatcher “Was the bin picked up?” Calls dispatch
After: one connected route
Every stop becomes the operations manager’s record
What the route is leaving behind, and what you get back.
Service reliability
You find out on the route, while a return visit is still worth making
- A skipped stop and an arrival with no lift are treated as two different problems
- Blocked, not out, contaminated and inaccessible are coded at the stop
- Recovery routed to whoever is closest, or held for tomorrow with the customer told
Revenue assurance
Every surcharge leaves with the image that makes it survive a dispute
- Overfills, contamination, blocked and not-out bins raise chargeable events
- Surcharge rules set per contract, per bin type, per account
- Extra lifts and driver exits counted where the contract charges for them
Account insight
One account, every visit, and the exceptions that keep coming back
- Visited, missed, overfilled and contaminated counted per account
- Every visit on a timeline, with its reason code and image
- Repeat offenders surfaced before the contract review, not after
Customer experience
You answer the customer yourself, in under a minute, from the account
- Lift and PTO cycles confirm the bin was actually serviced
- Curb camera attaches an image to the stop and the account
- Searchable by customer and account number, not just by route
Five screens your dispatcher would actually open on a Tuesday.
Nothing gets ripped out, and that is the point.
Bluetooth asset tags
Containers and bins accounted for between jobs.
What changed, not what percentage.
“GoFleet has helped us to cut down the effort required for fleet management and garbage collection operations by 75% while also being the trusted and reliable partner to accelerate our transformation journey.”
What the platform changes on a typical round. Illustrative of ZenduONE, not results reported by this customer.
Before
- A missed stop surfaced when the customer called it in
- Blocked, not out and contaminated all came back as “missed”
- Month-end surcharges were tallied from memory, then conceded
After ZenduONE
- The stop surfaces while a return visit is still worth making
- The reason is coded at the kerb, with the image behind it
- Chargeable work reaches the invoice, and the line holds
More on protecting a route, before you talk to us.
Questions haulers ask.
How do you tell a missed stop from an incomplete one?
A missed stop is one the truck never reached. An incomplete stop is one it reached but could not service, because the bin was blocked, not out, contaminated or inaccessible. They are detected differently and they bill differently, so we code them separately and put the evidence behind each.
Can we charge for blocked and not-out bins?
Where your contract allows it, yes. Surcharge rules are set per contract, bin type and account, and each event carries the image and the timestamp, which is what makes the line survive a dispute at month end.
Will this work with the hardware we already have?
Usually, yes. ZenduConnect reads more than 20 telematics and camera providers, so the footage and position you already pay for become the evidence behind a case. We confirm your exact models before you commit to anything.
How long does deployment take?
Most operators start on one route, one site or one crew. If the vehicles already carry cameras and trackers, the first week is configuration and the second is the pilot itself, so you are reading real cases inside a fortnight.
What happens when the system gets it wrong?
It will call some things wrong, so nothing bills or escalates itself. Every case waits in a review queue for a person to approve, and rejecting one asks you for a reason. Those reasons are read by us and used to tune the rules, and you keep the record of what was rejected and why.
How does the evidence reach our other systems?
Approved cases leave as lines through the open API, or as a file your team already knows how to import. The photo and the timestamp stay attached, so the line can be defended without anyone going back into the software.
What does this cost for a fleet our size?
Pricing follows the number of vehicles and the parts you turn on, and the pilot is scoped before you sign anything. We would rather put a number against your own list of vehicles than a range against your industry.
