ES
Get a serviceable unit and an authorised operator to every turn.
ZenduONE reads the trackers and cameras already fitted to your ground equipment, opens a case for anything that matters, and produces the audit trail the station has to keep anyway.
Airside runs on availability and authorisation, and both are usually known only after the turn is missed.
Before: every answer is a phone call
- Ramp operator → Ramp control “Which tug is free?” Radio call
- Maintenance → Ramp control “Which unit is down?” Paper defect card
- Operations manager → Maintenance “Which units are down?” Phone call
After: one connected turn
Every shift becomes the airport’s equipment record
What changes for the duty manager, the turn and the audit.
Equipment availability
The turn gets a unit that works, without anyone walking the apron
- Every unit’s stand and status visible before the turn is called
- Service raised from runtime hours, before the unit fails on stand
- A shortfall flagged while there is still time to swap the unit
Operator authorisation
The operator on the unit is the one cleared to drive it
- Driver ID ties each start to a named operator
- Airside licences nearing expiry flagged before the shift is rostered
- An unauthorised start opens a case while the unit is still on the apron
Aircraft and apron safety
When something touches an aircraft, the unit, the operator and the time are already known
- Proximity and impact events captured against the unit and the stand
- Camera footage attached to the turn it happened on
- Coaching aimed at the operators the events point to
Fleet review and audit
Renewals argued from runtime, not from the calendar
- Use per unit, per stand and per shift, read side by side
- Units that sit idle surfaced before the renewal is signed
- An audit trail you can hand the authority as it is
Five screens a duty manager would open before the 09:40 turn.
Nothing gets ripped out, and that is the point.
Bluetooth asset tags
Non powered equipment accounted for between turns.
What changed, not what percentage.
“We used to walk the apron to find a serviceable loader. Now the duty manager can see which units are ready and who is authorised to move them before the aircraft is on stand.”
What the platform changes on a typical round. Illustrative of ZenduONE, not results reported by this customer.
Before
- A serviceable unit was found by walking the apron
- Airside authorisation was checked on paper after the shift
- Contact reports started from a blank page
After ZenduONE
- Availability by stand is on one screen before the turn
- Only an authorised operator can start the unit
- The unit, the operator and the time are already in the case
More on proving a turn, before you talk to us.
Questions station managers ask.
Does this work on equipment with no engine data?
Yes. Non powered units carry a tag or a battery tracker, so a dolly or a stair unit still shows position and dwell time. Powered units add runtime and fault codes on top.
Can we restrict a unit to authorised operators only?
Yes. Driver ID ties the start to a badge, and an unrecognised badge raises a case immediately rather than at the end of the shift. Expiring airside licences are flagged before the shift begins.
Will this work with the hardware we already have?
Usually, yes. ZenduConnect reads more than 20 telematics and camera providers, so the footage and position you already pay for become the evidence behind a case. We confirm your exact models before you commit to anything.
How long does deployment take?
Most operators start on one route, one site or one crew. If the vehicles already carry cameras and trackers, the first week is configuration and the second is the pilot itself, so you are reading real cases inside a fortnight.
What happens when the system gets it wrong?
It will call some things wrong, so nothing bills or escalates itself. Every case waits in a review queue for a person to approve, and rejecting one asks you for a reason. Those reasons are read by us and used to tune the rules, and you keep the record of what was rejected and why.
How does the evidence reach our other systems?
Approved cases leave as lines through the open API, or as a file your team already knows how to import. The photo and the timestamp stay attached, so the line can be defended without anyone going back into the software.
What does this cost for a fleet our size?
Pricing follows the number of vehicles and the parts you turn on, and the pilot is scoped before you sign anything. We would rather put a number against your own list of vehicles than a range against your industry.
