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Settle a delivery dispute without pulling a driver off the road.
ZenduONE reads the cameras, trackers and door sensors already fitted to your trucks and trailers, opens a case for anything that matters, and puts the proof of delivery next to the claim.
The claim arrives days after the delivery, and the only person who knows what happened is back on the road.
Before: every answer is a phone call
- Driver → Dispatcher “What's my next stop?” Text message
- Safety manager → Driver “What happened out there?” Phone call
- Customer → Dispatcher “Where's my order?” Emails support
After: one connected delivery
Every load becomes the claims record
What changes for the planner, the driver and the invoice.
Proof of delivery
Every drop is provable without calling the driver
- Arrival, door opening and dwell recorded at each stop
- Photographs and notes taken at the point of delivery
- A short-delivery claim answered from the stop, not from memory
Driver safety and claims
The footage that defends a claim is on the case before the letter arrives
- Collision and harsh event clips attached to the event
- Following distance and speed ranked by risk, not by volume
- Coaching aimed at the drivers it will change
Detention and dwell
Time spent at the customer’s gate becomes a line on the invoice
- Gate arrival and departure timestamped by geofence
- Dwell reported per site and per customer
- The evidence travels with the detention charge it supports
Trailer and cargo visibility
You know which trailers ran empty and which doors opened away from a stop
- Door sensors flag openings away from a scheduled stop
- Load state recorded when the trailer returns to the yard
- Temperature and cargo condition logged on the loads that need it
Five screens a transport planner would open before cut off.
Nothing gets ripped out, and that is the point.
Bluetooth asset tags
Containers and bins accounted for between jobs.
What changed, not what percentage.
“A claim used to mean a phone call to a driver who was three hundred miles away. Now the arrival, the door and the photograph are already in the case.”
What the platform changes on a typical round. Illustrative of ZenduONE, not results reported by this customer.
Before
- Claims were answered from a phone call and a memory
- Waiting time at customer sites was never charged
- Footage was overwritten before the claim letter arrived
After ZenduONE
- The arrival, the door and the photograph sit in the case
- Detention arrives as an evidenced line
- Event clips are pulled to the case on the day they happen
More on proving a delivery, before you talk to us.
Questions transport managers ask.
Can we prove a delivery without a signature?
Yes. Arrival, door opening, dwell time and a photograph taken at the point of delivery make a record most receivers accept, and the driver app still captures a signature where the customer requires one.
Does this cover trailers that are not powered?
Yes. Battery trackers and door sensors report position, unscheduled openings and load state, so a trailer dropped at a site is still visible while the tractor is elsewhere.
Will this work with the hardware we already have?
Usually, yes. ZenduConnect reads more than 20 telematics and camera providers, so the footage and position you already pay for become the evidence behind a case. We confirm your exact models before you commit to anything.
How long does deployment take?
Most operators start on one route, one site or one crew. If the vehicles already carry cameras and trackers, the first week is configuration and the second is the pilot itself, so you are reading real cases inside a fortnight.
What happens when the system gets it wrong?
It will call some things wrong, so nothing bills or escalates itself. Every case waits in a review queue for a person to approve, and rejecting one asks you for a reason. Those reasons are read by us and used to tune the rules, and you keep the record of what was rejected and why.
How does the evidence reach our other systems?
Approved cases leave as lines through the open API, or as a file your team already knows how to import. The photo and the timestamp stay attached, so the line can be defended without anyone going back into the software.
What does this cost for a fleet our size?
Pricing follows the number of vehicles and the parts you turn on, and the pilot is scoped before you sign anything. We would rather put a number against your own list of vehicles than a range against your industry.
